WhiteBrights®  logo
WhiteBrights®  logo

All articles

Smile High Club™ FAQ's

Frequently Asked Questions regarding WhiteBrights® Smile High Club™ Frequent Smiler Program.

What is the Smile High Club™?

The Smile High Club™ is WhiteBrights® way of showing our sincere appreciation to you, our greatest asset. You’ll earn S'Miles or "points" for various activities and actions you can perform found throughout our site. The opportunities to receive S’Mil

Who can join the Smile High Club™?

Anyone who signs up for any sort of a WhiteBrights® account is automatically enrolled in the Smile High Club™ Frequent Smiler Program. At this time there is no fee associated with this VIP, exclusive opportunity.  New members will be grandfathered in

How do I earn S'Miles?

You can earn S’Miles for all sorts of fun, easy and free activities, including leaving reviews, social following and social sharing, referring friends, and making purchases. We reward our shoppers with S’Miles, cash discounts, percentages off, free s

Is there a limit to the number of S'Miles I can earn?

There are some actions that can naturally only be performed once. These include liking us on Facebook, Instagram and following us on Twitter. Other than that though, no. Go ahead and enjoy earning as many opportunities that interest you. Be sure to h

What happens if a friend I refer cancels or returns their order?

The S'Miles that you earned will become ineligible and will be removed from your account. We appreciate your referrals!  Please keep sending them to us so we can reward you!. StaySm:)in'!

I completed an activity but did not earn any S'Miles?

It can sometimes take a few minutes for us to process your activity and provide you your S'Miles . Thank you for your patience. Please check back shortly. Enjoy visiting with us today.  Be well & StaySm:)in'!

Can I pay for my entire order using S'Miles?

Absolutely!. If you have them, you should absolutely be using them. The Smile High Club™ program was designed as a way we could show appreciation to you, our customer for your ongoing loyalty to us. Our wish for you is to take full advantage of the S

What happens to S'Miles if I receive a refund or return the purchased product?

If you return an item and receive a refund, the S'Miles are automatically deducted from your account. StaySm:)in'!  We appreciate the opportunity to be of service!  :  )

Can I split my reward voucher over two purchases?

No. Unfortunately not. The voucher needs to be used in one purchase. Thank you for your patronage!  We greatly appreciate it!  :  ). Currently our system does not support this.

Will my S'Miles ever expire?

Great question! If after 10 months you have not made any purchases on your account, we will notify you by email (with plenty of advance notice) that your S’Miles will indeed be set to expire (and provide you with that specific date). At this point, y

When I make a purchase do they earn points for shipping and tax?

No. Our valued customers will not receive any S'Miles for shipping or any associated retail sales tax.

Will my activities still count towards the Smile High Club™ when I perform them on my mobile device or smart phone?

Yes! The WhiteBrights® website, the Smile High Club™ and everything we offer online has been carefully designed to be a 100% responsive design and completely mobile friendly. You will still receive your S'Miles (or points) for signing up, placing ord

What happens to S'Miles if I receive a refund or return the purchased product?

If you return an item and receive a refund, the S'Miles will automatically be deducted from your account.