SmileConcierge® Standing by. . . At Your Service!

WhiteBrights® 

The S'Miles that you earned will become ineligible and will be removed from your account. We appreciate your referrals!  Please keep sending them to us so we can reward you!. StaySm:)in'!

What happens if a friend I refer cancels or returns their order?

Smile High Club™ FAQ's

What is the Smile High Club™?

Who can join the Smile High Club™?

How do I earn S'Miles?

Is there a limit to the number of S'Miles I can earn?

I completed an activity but did not earn any S'Miles?

Can I pay for my entire order using S'Miles?

What happens to S'Miles if I receive a refund or return the purchased product?

Can I split my reward voucher over two purchases?

Will my S'Miles ever expire?

When I make a purchase do they earn points for shipping and tax?

Will my activities still count towards the Smile High Club™ when I perform them on my mobile device or smart phone?

How does it work?

SmileAssurance® Guarantee

Is Shipping & Delivery Really FREE?

How is it packaged & shipped?

How much does shipping cost?

Do you ship worldwide?

What if my package gets lost or arrives damaged?

Do you offer expedited delivery?

How do I track my order?

How long does delivery take?

Shipping & Delivery

Will teeth whitening hurt my teeth?

How long does teeth whitening last?

Is it safe to whiten at home?

How often can I whiten my teeth using SmileSerum®?

How can I maintain my teeth whitening results?

Is teeth whitening covered by dental insurance?

Can I whiten my teeth if I have braces?

What is the Right Minimum Age to Whiten Teeth?

What are those weird white squiggly spots that have shown up on my teeth?

Can I eat or drink after the treatment?

Can you recommend a good dentist to me?

Can you help me find a good cosmetic dentist?

Will teeth whitening harm my dental work?

Is teeth whitening considered safe?

I thought only dentists could perform teeth whitening.

Do I still need to go to the dentist if I whiten my teeth?

What else can we answer?

General Questions About Teeth Whitening

Is there a minimum order associated with me redeeming my S'Miles?

What do “approved S'Miles” mean?

WhiteBrights® General

Mouthpiece material question

How long is the Illuminate® cord?

How do I care for Illuminate® device?

How do I charge my teeth whitening device?

Illuminate® Teeth Whitening Kit

Payments

How do I cancel my order?

Can I edit or add anything to my order?

Order Management

How do I make a return?

When will I get my refund?

How do I start a return?

Do you offer refunds or exchanges?

Returns & Refunds

What if there is an issue with my order?

Order Issues

How do I apply promo/discount codes?

Payments & Discounts

I'm having trouble logging in

How do I update my subscription items?

How do I cancel my membership/subscription?

Account & Subscriptions

Will teeth whitening make my teeth shiny?

What are the ingredients?

Product Questions

What happens if a friend I refer cancels or returns their order?Updated 2 years ago