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Order Management

How do I cancel my order?

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only

Can I edit or add anything to my order?

Once an order is placed, we are unfortunately unable to make changes to the order. However, if you need to update your shipping address or contact information, please reach out to a SmileConcierge® at [email protected] immediately after placing