How do I start a return?Updated 10 months ago

Our return policy allows returns for unopened products purchased in the last 60 days.  

If you are unhappy for any reason with any of your purchases, a SmileConcierge® will also work with you to make you happy. We are not smiling, until you are and that is guaranteed.  

If you'd like to proceed with a return, please reach out to us directly at [email protected] with your order number and the reason you are not happy.  

Once your request is approved, you will receive a prepaid return label via email. All returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return.

Please note that perishable (SmileSerum®) items are not eligible for return.

You can expect your refund to be processed within [X days] business days or fewer after our returns department receives the return.