Do you offer refunds or exchanges?Updated 10 months ago

Yes, we offer refunds and exchanges within 60 days days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that non reusable items are not eligible.

For returns or exchanges, please contact a SmileConcierge® at [email protected] Refunds will be processed to the original payment method within 60 days of receiving the returned item.

We are absolutely committed to ensuring your complete customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately at [email protected]. We will review the situation and strive to resolve the issue, which may include a replacement, discount, or store credit.