SmileConcierge® Standing by. . . At Your Service!

WhiteBrights® 

Information on the different options you have when choosing your favorite WhiteBrights® payment method.

Payments

What is the Smile High Club™?

Who can join the Smile High Club™?

How do I earn S'Miles?

Is there a limit to the number of S'Miles I can earn?

What happens if a friend I refer cancels or returns their order?

I completed an activity but did not earn any S'Miles?

Can I pay for my entire order using S'Miles?

What happens to S'Miles if I receive a refund or return the purchased product?

Can I split my reward voucher over two purchases?

Will my S'Miles ever expire?

When I make a purchase do they earn points for shipping and tax?

Will my activities still count towards the Smile High Club™ when I perform them on my mobile device or smart phone?

Smile High Club™ FAQ's

How does it work?

SmileAssurance® Guarantee

Is Shipping & Delivery Really FREE?

How is it packaged & shipped?

How much does shipping cost?

Do you ship worldwide?

What if my package gets lost or arrives damaged?

Do you offer expedited delivery?

How do I track my order?

How long does delivery take?

Shipping & Delivery

Will teeth whitening hurt my teeth?

How long does teeth whitening last?

Is it safe to whiten at home?

How often can I whiten my teeth using SmileSerum®?

How can I maintain my teeth whitening results?

Is teeth whitening covered by dental insurance?

Can I whiten my teeth if I have braces?

What is the Right Minimum Age to Whiten Teeth?

What are those weird white squiggly spots that have shown up on my teeth?

Can I eat or drink after the treatment?

Can you recommend a good dentist to me?

Can you help me find a good cosmetic dentist?

Will teeth whitening harm my dental work?

Is teeth whitening considered safe?

I thought only dentists could perform teeth whitening.

Do I still need to go to the dentist if I whiten my teeth?

What else can we answer?

General Questions About Teeth Whitening

Is there a minimum order associated with me redeeming my S'Miles?

What do “approved S'Miles” mean?

WhiteBrights® General

Mouthpiece material question

How long is the Illuminate® cord?

How do I care for Illuminate® device?

How do I charge my teeth whitening device?

Illuminate® Teeth Whitening Kit

How do I cancel my order?

Can I edit or add anything to my order?

Order Management

How do I make a return?

When will I get my refund?

How do I start a return?

Do you offer refunds or exchanges?

Returns & Refunds

What if there is an issue with my order?

Order Issues

How do I apply promo/discount codes?

Payments & Discounts

I'm having trouble logging in

How do I update my subscription items?

How do I cancel my membership/subscription?

Account & Subscriptions

Will teeth whitening make my teeth shiny?

What are the ingredients?

Product Questions